Our Mission/Objective

 

Our Mission is to keep and aggressively expand our ACT and NZ customer base by meeting customer’s needs. We do this by providing a continuously improving range of services and access to the latest technology in telecommunications and associated services with Telstra as our prime banner brand.

 

We will ensure excellence in the provision of our services by:

• Having a passion for Telstra products, a professional (exemplary) retail presence and a commitment to customer engagement;

• Having well defined procedures which are understood and can be applied by our staff; and by

• Having measurement processes in place to ensure feedback that delivers quality of performance in meeting    our customer’s needs (i.e. We value and respond to constructive (costumer and performance) feedback - passionately).

 

We will provide access to the latest technology by:

• Providing professional commercial demonstrations and “hands on” access to new, quality products. We will exhibit innovative means of deployment and sell benefits;

• Keeping our customer base aware of new products and developments;

• Leveraging a customer’s entry point into our business with a pathway for access to our vertically integrated product range (i.e. our whole of business communication engagement model - from a mobile phone to a corporate wide deployment of Microsoft Office Communication Lync Server.

 

We will continuously strive to exceed our business performance targets by:

• Training employees in new and existing products and methods and their delivery to customers using needs based models;

• Involving employees by engagement in a continuous feedback performance cycle;

• And by encouraging all customers to give feedback and using this information to engage employees in the delivery system.