Case Studies

Frequently Asked Questions

  1. What is the Cloud / Hosted services?

    1. Cloud or Hosted services are services available via the internet. Servitel has put in place , at their data centre, all the hardware required to deliver this service specifically for your business.
  2. What is the cost?

    1. Hosted services are based on a Pay-as-you-go subscription which allows you to pay for only the services you use on a monthly basis. This makes budgeting each month or year a simpler process.
  3. Do I keep my phone numbers?

    1. All numbers simply move to the data centre along with your services. No need to change anything.
  4. Do I need to buy any extra equipment?

    1. As long as you have an internet connection, your hosted services includes what you need to function. No more buying new handsets, servers or maintenance, this is all included in your subscription.
  5. What is Cyber risk

    1. Hackers continuously try to breach companies’ networks to steal data or plant malicious viruses. Cyber Security is a serious concern, one we take to heart and provide a full Unified Threat Management option for our services.

Aerial Capital Group

Aerial Capital Group

Aerial Capital Group Ltd, based in Canberra, operates a 16 seat multi media contact centre that provides services to Point 2 Point (P2P) transport operators. Since 2006 Servitel has provided ICT (voice and network) support to Aerial’s.

Technologies have changed markedly over this period and Servitel has not only assisted but participated in the design and development of multimedia solutions to help Aerial in meeting and adjusting to these changes. A good example of this development is the level of automation (63%) used in the Contact centre. Servitel using the Mitel ICT platform have taken automation from the low 20’s to 63% of total workload, a change that has improved service levels particularly customer waiting times, and substantially lowering Aerial’s operating costs (Opex).

Servitel is a specialist Cloud based Contact Centre Mitel dealer, providing MiContact Centre software to Aerial. Servitel and Mitel are a strong team and an important relationship for Aerial’s business and we are happy to provide this referral.

Kordia

Kordia

Servitel Communications specialists in business solutions delivered from hosted cloud infrastructure. Wholly owned by Australia’s Aerial Capital Group Ltd, Servitel NZ began operations in New Zealand in 2011 establishing the unified communications and data hosting business through a relationship formed with the taxi industry.

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NZ Taxi Communications

NZ Taxi Communications (NZTC)

NZTC operate two multi media Contact Centres in NZ. One in Palmerston North (12 seats). The other in Christchurch (8 seats). NZTC’s contact centres provide P2P transport services to 9 bureau customers in NZ (north and south islands).

NZTC also provides cloud based carriage (voice) services to NZ’s second largest taxi network in Wellington. NZTC, since 2010, has used Servitel to maintain our ICT (information Communication Technology) hardware and software systems. NZTC’s main data centre, located in Palmerston North, where we house our cloud contact centre infrastructure (based on Mitel MiContact Centre) is managed by Servitel on site engineers.

NZTC’s relationship with Servitel is strong and we use Servitel to bring design and innovation ICT developments to help NZTC to respond to the rapidly changing P@P market. NZTC are pleased to provide this referral and to recommend Servitel for ICT Contact Centre services.

Aastra Shining Stars

Aastra Shining Stars

Customer Profile Aerial had to leapfrog existing taxi call center communication infrastructure provider to Canberra’s standards and deploy a solution able to better industry
largest feet of taxis and hire cars benchmarks. Aerial’s research included a review of large call center systems including solutions from Genesys and Aastra. Genesys was considered too expensive and
needs providers could not deliver required levels of support.

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