IT industry has faced rapid changes over the years. With the every growing business needs, companies are relying more and more on Information technology while trying to keep the flexibility to expand, reduce costs and effective communication. Here at Servitel, we have the expertise to help organisations achieve just that by providing Cloud Solutions for customer’s business needs. Servitel prides itself with its core focus on Telephony as a Service, Infrastructure as a Service and Wireless as a Service. Whether you are a SME, Enterprise or a Government Department, you can focus on your business without the expense of onsite equipment, resources and ongoing maintenance.
With pay-as-you-grow service, your business can not only grow effectively, but also cost effectively.
Servitel Customer Help Desk
Your business whether its SME, enterprise or Government requires to be operational at all times.
Your business can operate in confidence that if any issue, minor or critical, arose, Servitel’s qualified technicians are able to address them quickly, effectively and with the least amount of disruption to your day-to-day activities. Servitel’s help desk allows our customers to register a request for support and monitor and track updates.
We offer multiple levels of help desk support to suit your business’ requirements be it business day maintenance, 24/7 support, Service Level Agreements or basic consultancy. This removes the need to worry about your network and allows you to focus on your business.
Service Level Agreements
We set measurable benchmarks with you that are meaningful to your business and allows you to assess the quality of our service. Our Service Level Agreement have been designed to provide both confidence and assurance for customers and clients.
Reporting, content and performance are tailored by the customer to allow you to get the best from our relationship. We provide guaranteed response times matched to a range of issues from the routine to the critical.
No-matter what your requirements we can tailor to suit your needs. We offer 24/7, 365 day a year options, with business continuity and disaster recovery planning available.
Servitel Communications specializes in helping businesses identify and successfully mitigate risks. We'll customize a business continuity plan that is the best and most cost effective for your business. Business continuity strategies can range from a basic backup disaster recovery plan to full redundancy at off-site locations.
We’ll minimize your risks so you can maximize your productivity.